FAQ (Frequently asked questions)

We have compiled a list of frequently asked questions below to enable you to find your answers fast. Should your question not be listed please call us on 01903 507196 or complete an enquiry form here. Should your question relate to a particular product, please list the product description and number in your correspondence.  

  • What payment methods do you accept ?

    • Paying for a product at KBBSupplies.com, should be simple and easy. Payment for the goods and delivery charges can be made by any method shown on our SSL secured website. We have a number of options for paying online using well known secure payment processors such Visa, and PayPal. You can also order over the phone by talking to one of our helpful members of staff on 01903 507196 . All items ordered must be paid in full, and no deliveries will be made until cleared funds are received. Payment will be due before the delivery date.

    How long will it take for my order to arrive ?

    • Items ordered prior to 14.30 are normally shipped within 1-2 day, and will usually arrive within  3-7 days depending on the size and delivery option. Please always contact us and we will advised you of your delivery time. Items are usually dispatched with a tracking number, and so can be tracked for delivery.

    How do i return a item ?

    • Should you need to return a damaged item, please read our returns policy section here. 

    What if an item is out of stock ?

    • If an item you are ordering is out of stock, we will notify you with your confirmed order, and inform you of the expected delivery date, or offer a similar suitable alternative.

    Do you collect old appliances ?

    • We do not at present offer a collection service for your old or unwanted items. 

    Can i collect the goods myself ?

    • Yes we offer a collection service from our warehouse situated in Worthing. Your order collection point will be advised with your 'Click & Collect' order. Should your delivery address be situated in Worthing, West Sussex, we will 'Deliver Free Of Charge'



Frequently asked questions